TERMS AND CONDITIONS

Your party booking is with The Party Factory. Your booking is confirmed when we have received your 30% deposit or full payment and we have sent a confirmation invoice to say we have received it.

Please note that upon confirmation you are responsible for payment of the full order value plus any extra charges that have been added to your party package, subject to the cancellation or postponement charges are set out below.

We must receive written notification if you wish to postpone or cancel your party.

The following charges apply:

Once you book your party with The Party Factory and pay your 30% deposit, we have a 14 day cancellation period, where if you change your mind during this time your deposit is fully refundable. (Please allow 14 days to receive your refund). Any cancellations made after 14 days will result in a non-refundable deposit.

Cancellation 15 to 28 days before your party date you will be required to pay 50% of the fee.

Cancellation 8 to 14 days before your party date, you will be required to pay 70% of the fee.

Cancellation 7 days or lower before your party date, you will be required to pay 100% of the fee.

The above charges will be immediately payable to us. All prices are subject to change at any time with the exception of confirmed bookings.

A deposit of 30% is required to secure all bookings. 

Final payment is due 7 days before the party date.

Late bookings at 7 days should be paid in full.

Please make payments by BACs/ Cash. Please do not send cash in the post, we will not be held responsible if it is lost in the post and will still need to be paid the amount due.

Travel charges are at an additional cost and applicable on all bookings made outside our trading area. Travel is charged at 45 pence per mile for an all round trip. If you are out of our trading area we will let you know at the time of booking.

Promotional offers may be withdrawn without notice.

Discounts are only available to the full package price. Only one discount or one promotional offer can be used at one time.

 Child's 
age

Amount of
adults 

Amount of
children 

 0-2

 1

 3

 2-3

 1

 4

 4-8

 1

 6

 9-12

 1

 8

 13-18

 1

 10

 

The Party Factory work closely within the Safe Network guidelines, please find on your right the recommended adult to child ratio’s.  For Example: if we are doing a party for 20 children for age 5-6 we will need 4 adults present. The adults (parent/guardians) are responsible for the general supervision of the children within the party venue whether at home or at any other premises, for the supervision of exits, and for ensuring that children only leave the party venue with their own parent/guardian. Our responsibility is strictly limited to the supervision of the party activities provided by us. Further information on the Safe Network can be found at http://www.safenetwork.org.uk/help_and_advice/best_safeguarding_practice/pages/adult_children_ratios.aspx

A safe power supply must be provided to The Party Factory at all venues.

If you are booking any other form of entertainment including but not limited to face painters, bouncy castles, balloon modellers, magicians and others to inform The Party Factory when making your booking.

The Party Factory provide costumed entertainers (if requested) as additional extras to your package, in the event of you choosing this option please note that we do not guarantee any of our entertainers will look, sound or even act like any others you may have seen elsewhere.

As the customer you are prohibited from using any of our “intellectual property” for business use or to recreate any of our copyrighted materials.

The Party Factory shall not be responsible for any breach of these terms and conditions caused by circumstances beyond our reasonable control.

In exceptional circumstances, The Party Factory would ask the parent/guardian to speak with any guests that we feel are behaving in an unacceptable manner. We reserve all rights to ask the parent/guardian to exclude the guest from the party should we feel it necessary. Children and their actions remain the full responsibility of their parents or guardians.

Please refrain from having play equipment out during our entertainment time.

We are unable to provide any refund for bad weather, so please consider covered venues or a contingency plan. Outside venues are weather permitting and this includes but not limited to previous rainfall, cold temperatures and wet grounds. We reserve the right to assess the area first, if we feel it is not safe enough we ask you to have a backup plan available.

Travelling to your chosen venue - if we incur any problems we will notify you by telephone where possible. We accept no responsibility for any form of travel disruptions, including but not limited to, traffic jams, breakdown (including us), accidents, extreme weather, acts of nature or other means beyond our control. We recommend you have your mobile with you at all times in case we need to contact you.

In the event of snowfall on your party date, we strongly advise you to contact your guests and cancel your party. The Party Factory will happily transfer your party to alternative date when it is safer for your guests and entertainer to travel. If we do end up trying to get you in these conditions and by no fault of ours not arrive, we will not be able to transfer your party to an alternative date or supply a refund.

Parking must be available for The Party Factory. Any parking charges are payable by the customer, please have the correct change for when we arrive to prevent delays in setting up for your party.

In the event of The Party Factory not being able to attend your party for unforeseeable circumstances we will do our best in accommodating you and offer you another day to have your party.

The Party Factory aim to ensure that all descriptions on our website are accurate; however we will notify you of any changes before you confirm your booking. The Party Factory reserves the right to alter or withdraw any party or service.

The Party Factory include 20 children within their packages (unless stated otherwise), all final numbers for party guests is to be finalised a week before the party, so we have enough time to prepare for your guests. Should you exceed the maximum number of 20 children, each child after that will be an additional £4.50  If less than 7 days notice is given with extended numbers, please note that there may not be enough props for the games and prizes for the children and you will still be charged £4.50 a child.  

We will provide tablecloths during our Arts and Crafts activities.

We will try and prevent damage to clothing, carpets and furniture, when are arts and crafts activities are in progress. However should something happen to the customer’s property or child’s clothing, The Party Factory will not be liable for any damage caused, and it will be the customer that is responsible for the damage.

We will be in touch prior to the party if you want to use paint for your arts activity, if paint is agreed, the customer will be fully responsible for any spillages or damage to clothing or the property in which the party is being carried out.

The Party Factory staff hold a DBS certificate and we have public liability insurance. All bookings are subject to these terms and conditions.

You can reach us in any of the following ways:

Email: thepartyfactoryuk@gmail.com

Telephone: 07580314905

(Calls are charged at the standard national rate)

By Post: 3 Bridge Cottage, Water End, Ashdon, Saffron Walden, CB10 2NA

The Party Factory are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.

We collect information about you to allow us to process your order and to keep you informed about our products and services. We will never sell your personal information to any third parties.

We will not contact you in the future unless you have given us your consent.

The contents of this website are subject to and protected by: Copyright © 2015 The Party Factory, all rights reserved. All other trademarks, company names, logos or product names that are used within this website are the property of their respective owners.